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Store Policies

Return Goods Policy

Unopened items returned for credit must be accompanied by an RGA (return goods authorization number) and the reason for the return.

Merchandise that will not be accepted:

  • “Special Order” or “Custom Products”
  • Merchandise not in standard OASIS packaging
  • Discontinued products

Allowance Schedule for acceptable returns:
Saleable merchandise returned in factory condition within 60 days:Full Credit
Saleable merchandise returned in factory condition within 60 to 90 days: Cost less 40%
Saleable merchandise returned in factory condition 90 days to 1 year: Cost less 60%
Merchandise returned one year after invoice date:No Credit
Merchandise unsuitable for resale:No Credit
Merchandise defective at time of receipt by customer: Full Credit
Merchandise shipped in error:Full Credit

NOTE: Customer must prepay all freight charges on stock returns except for defective material or merchandise shipped in error.

Contact Us

To place your order by phone or speak to Customer Service directly, please contact us at:

844-820-8940 (US only)

909-305-5400 (International)

Phone Hours:
6:30am – 4:30pm PST, Monday - Friday

To report adverse events: (844) 820-8940